We provide a total care package for any Onwa Marine product whether purchased from AVES Marine, you have bought from another supplier or your device has been self imported.
Items purchased from us:
Warranty items: All products that we sell are covered by a return to base warranty for all parts and labour, the only cost you will incur is the shipment to our support base. (if you are outside of Mainland UK we may ask you to meet the additional cost to return an item to your location).
Out of warranty items: A free estimate will be provided .
Items self imported or purchased from another supplier:
Warranty items: if purchased from an authorised Onwa dealership, we will ask Onwa to provide an authorisation to supply a warranty repair, this will be usually be free of cost apart from return postage. If self imported or purchased from a non Onwa approved seller (often referred to as a ‘Grey Import’) Onwa is very unlikely to support a warranty claim and and will advise returning your product to the original supplier.
Out of warranty items: A free estimate will be provided.
If you have an Onwa product that requires attention please call to arrange a returns authorisation to our new support base in Scotland:
DO NOT SEND TO OUR FORMER ADDRESS IN KENT as we no longer occupy that building
If calling from outside the UK: +44 7930127512