Cancellation and the Consumer Contracts Regulations:
You have the right under the Consumer Contracts Regulations to cancel your order within 14 business working days of receipt of the goods. As we appreciate the complexity of the products that we sell and the sometimes difficulty of accessing your boat and subsequent time to access your purchase we extend this time period to 30 calendar days. You must notify us of your intention to exercise this right within 30 calendar days either by letter or by email. It is important to note that cancellation will not be accepted by telephone only. You must not return any item unless this has been agreed by us in writing. Unless the goods are faulty or not what you ordered, it is your responsibility to meet the cost of returning the goods which must be by way of a tracked and insured method. Returned goods must be received from you in an undamaged condition (including packaging) and not show any signs of undue handling. All accessories supplied with the product must be returned including instruction books. Cables that have been shortened or damaged will not be accepted back and will be charged for in full. It will be your responsibility to ensure any item that you return is adequately packed and insured before sending to us. We will not be responsible for a returned item until delivered to our premises, loss or damage during transportation will be the responsibility of the freight handler that you have chosen and you must bear any subsequent loss. Do not write anything on the product box which must itself be protected by a suitable wrapper or box. We can mail you a box if you have destroyed the one that the product box came in; there will be a small charge for this service.
Summary: We do expect to receive the item back in exactly the condition that it was sent to you. Any handling must be conducive with that necessary to examine and access the product. An indication of excess handling/marks/soiling etc will devalue the product A deduction will be made to cover devaluation of the goods if these conditions are not adhered to.
